Frequently Asked Questions
Everything you need to know about shopping with IM8 Health.
What is the standard shipping timeframe for my order?
We typically process and ship orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure the perfect fit.
Which payment methods do you accept?
IM8 Health accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Klarna and Afterpay.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize eco-friendly fabrics and partner with manufacturers who adhere to fair labor practices and environmental certifications to ensure high-quality, responsible fashion.